This guide explains, in plain terms, where your business data lives and what leaves your device. For the legal details, read the Privacy Policy.

At a glance

On your device first
Everything you enter is saved on your phone or tablet, and LawnBook works offline.
Sync only when you sign in
Signed-in accounts sync through LawnBook's servers so your devices, crew and the web stay current.
AI assistant on the device
The lawn assistant runs on a model stored on your phone.
Export or delete any time
Download your records, wipe this device, or delete your account from Settings.

Without an account

You don't need an account to use LawnBook. If you never sign in, your business data is stored on your device and isn't sent to LawnBook's servers. Settings → Account shows Local only.

  • iPhone, iPad and Mac: LawnBook keeps your devices on the same Apple ID in step through your own iCloud storage.
  • Backups: you can back up to iCloud Drive (Apple devices) or Google Drive (Android), by hand or once a day. Backups go to your own iCloud or Google account, not to LawnBook.

The exception is crews: joining a crew, or inviting workers, connects the device to LawnBook's servers so the team can share jobs.

When you sign in

When you sign in with Apple or Google, your business syncs through LawnBook's servers. That's what lets you:

  • use the same business on more than one device,
  • share jobs, clients and the schedule with your crew, and
  • see your business on a computer with LawnBook on the web, if the owner turns it on.

Settings → Account then shows Cloud sync enabled. Photos you take of jobs stay on the device that took them and aren't synced. Crew workers don't see invoices, expenses or financial reports. Sync & sign-in help explains what syncs and when.

LawnBook on the web keeps a copy of your business in the browser while you're signed in. Signing out of the web deletes that copy.

AI features

The lawn assistant and other AI writing features run on a language model that lives on your device. The model downloads once; after that your questions and business details are processed on the phone.

Some features need the internet because of what they do:

  • Property assessment looks up public USDA soil data for the property's location.
  • AI Receptionist answers phone calls for you, so calls and messages go through LawnBook's servers.
  • Card payments are processed by Stripe when you use them.

Usage data and crash reports

LawnBook uses Firebase Analytics for anonymous usage statistics and Firebase Crashlytics for crash reports, which help us find and fix problems. Usage statistics never include your business data. You can turn them off with Share Anonymous Usage Data in Settings. There are no ads in LawnBook.

Export your data

  • Settings → Account → Export my data: a JSON copy of every record (signed-in accounts).
  • Settings → Account → Export full backup: a complete backup file you can save anywhere.
  • More → Financial Export (Pro): CSV files, QuickBooks, Xero, TurboTax and tax reports.
  • More → Export Data (Pro): clients, jobs, service records, expenses and revenue as CSV files.

Deleting your data

  • Delete all local data (Settings → Account) wipes this device and its iCloud sync copy. Your account stays, and signing in again brings your synced data back.
  • Delete account (Settings → Account → Danger zone) permanently deletes your account, the data on this device and any data backed up to LawnBook's servers. It can't be undone.
  • Backups in your own iCloud Drive or Google Drive belong to you. Delete them there if you no longer want them. On iPhone, LawnBook's iCloud data is under Settings → [your name] → iCloud → Manage Account Storage.

Questions about your data? Contact support or read the Privacy Policy.