Privacy Policy

Overview

LawnBook™ is built on a simple principle: your business data is yours. Srisan Labs designed LawnBook to work on your device first. Your clients, jobs, invoices, expenses, and other records are stored in the app on your phone or tablet, and most of the app works without an internet connection.

Some things do need our servers or another service: signing in and syncing between devices, crew sharing, LawnBook on the web, and features like online invoices, payments, email, text messages, your website and online booking. This policy explains what leaves your device, when, where it goes, and how to delete it. We do not sell your data and we do not show ads.

Data Stored on Your Device

Everything you create in LawnBook is saved in a database inside the app on your device. If you never sign in and never join a crew, your business records are not sent to LawnBook’s servers, except for the specific features you choose to use (see “Features That Send Data When You Use Them” below).

Job photos, receipt images and other files you add stay on your device. We do not upload them to our servers.

Backups to Your iCloud Drive or Google Drive

LawnBook can keep a copy of your data in your own cloud storage:

• iPhone and iPad: if you are not signed in to LawnBook and iCloud Drive is turned on for your device, LawnBook keeps a copy of your data as files in a “LawnBook” folder in your iCloud Drive so it can move between your Apple devices. You can also make backups yourself with “Backup to iCloud” in Settings → Account.
• Android: backups to Google Drive only happen after you connect your Google Drive in the app. LawnBook can only see the files it creates there.
• Daily auto-backup is off unless you turn it on in Settings → Account.

These copies live in your own Apple or Google account and are governed by Apple’s or Google’s privacy policies. LawnBook’s servers cannot read them. You can delete them from your iCloud Drive or Google Drive at any time.

Signing In and Sync

You can sign in to LawnBook with Apple or Google. Signing in is needed to subscribe, and it lets you use LawnBook on more than one device and on the web. When you sign in, LawnBook syncs your business data with LawnBook’s servers, which run on Cloudflare. This includes your clients and properties, jobs and schedules, invoices, estimates and payments, expenses, mileage and time entries, tasks, vendors, supplies and similar records. Photos and other files stay on your device.

From your Apple or Google sign-in we receive an account identifier and, where the provider shares it, your email address and name. We use them to identify your account.

Crew members. If you join a business as a crew member, the business’s shared data syncs through LawnBook’s servers, even if you have not signed in with Apple or Google. What each person can see depends on the role the owner gave them. For example, workers do not receive invoices, expenses or other financial records.

When you sign out, sync stops and the data stays on your device. Use “Delete all local data” in Settings → Account if you also want it removed from the device.

LawnBook on the Web

LawnBook on the web lets owners and their crew view their business in a browser at app.lawnbook.app. It is off until the business owner turns it on in the app (Settings → LawnBook on the web), and it is view-only. Your browser downloads a copy of your business data so the pages load quickly. That copy is deleted from the browser when you sign out, when access is turned off, or when a different person signs in on the same browser.

Features That Send Data When You Use Them

Some features only work by sending specific information to our servers or to another service. This happens only when you use the feature, whether or not you are signed in:

• Online invoices (client portal): when you share an invoice link, we store the invoice details your client needs to see it (your business name, contact details and logo, the client’s name, email and address, line items, totals, notes and payment options). Anyone with the link can open it. It expires after 90 days.
• Card and bank payments (Stripe): if you connect Stripe, your clients pay on Stripe’s secure payment page. We send Stripe the amount, a description and the invoice reference. Card and bank details go directly to Stripe and are never handled or stored by LawnBook. Stripe’s own privacy policy applies to the information Stripe collects.
• Email sent by LawnBook: payment receipts, payment reminders, mass email, review requests, booking confirmations and job-complete emails are sent through our email provider, Brevo. We send the recipient’s address and the message. Invoices and estimates you send with your phone’s own mail app go through your mail app, not through us.
• Text messages: texts sent from LawnBook go through Amazon Web Services. We send the client’s phone number, name and the message, and we keep a log of messages sent and replies received (including opt-out replies).
• Website builder: the business details, services, testimonials, logo and other content you add are stored on our servers and published on your public LawnBook website. Quote requests from visitors are emailed to you.
• Online booking: booking requests from your customers (name, phone, email, address, service, preferred date and notes) are stored on our servers for 7 days and sent to you as a notification.
• Time clock: when you clock in or out, LawnBook records your device’s location at that moment along with the job and client name, and stores the entry on our servers for 90 days so the business owner can see it.
• Push notifications: if you allow notifications, we store your device’s notification token (from Google Firebase Cloud Messaging) on our servers so we can send you alerts, for example about new bookings.
• AI receptionist (paid add-on): calls to your LawnBook business number are handled by Amazon Web Services. We record the caller’s phone number, the recording, a transcript and a summary, and send you the details by notification and email.
• Property assessment: to look up soil information, the app sends the property’s map coordinates to the U.S. Department of Agriculture’s soil data service.
• Maps and address lookup: to show addresses on a map or plan routes, client addresses are looked up with your device’s built-in map service (Apple or Google). Vendor search sends your approximate location and search text to OpenStreetMap.
• Voice entry: voice input uses your device’s speech recognition, which Apple or Google may process on their servers.

AI Features

The AI assistant and LawnBook’s smart features (such as the seasonal planner, receipt parsing and lawn photo analysis) run on your device using an AI model that runs on your phone. Your prompts and photos are not sent to Srisan Labs or to an AI provider for these features. Downloading the larger optional AI model fetches it from Hugging Face; nothing about you is uploaded.

The exceptions are the AI receptionist, property assessment soil lookups and voice entry, described above.

Location

LawnBook uses your device’s location when you clock in or out (the location is saved with the time entry and sent to our servers as described above) and when you search for nearby vendors. You can control location access in your device’s settings. If you turn it off, those features record no location.

Anonymous Product Analytics (Firebase Analytics)

LawnBook uses Firebase Analytics, a service by Google, to collect a small number of product events that help us understand how the app is used and where users get stuck. It is on by default, and you can turn it off at any time in LawnBook’s Settings with “Share Anonymous Usage Data”. Turning it off stops analytics events from being sent.

We deliberately keep the set of events small. LawnBook sends only:

• App lifecycle events: first app launch and the standard session and screen information Firebase collects
• Activation milestones: events such as “first client created”, “first job logged” or “first invoice sent”: just the event name, never the client name, job title or invoice contents
• Trial and subscription prompts: whether a trial or offer was shown, accepted or dismissed, never your payment information
• In-app prompts and banners: which prompts you saw and whether you dismissed or accepted them
• Device metadata: device model, operating system version, app version, language, country and a randomly generated installation identifier

What we do NOT send to Firebase Analytics:

• Your clients’ names, contact information, addresses, or any other client details
• Your invoices, invoice amounts, payment amounts, revenue, or expense records
• Your job titles, descriptions, schedules, notes, or service history
• Your photos, voice recordings, AI prompts, or AI-generated content
• Your location
• Your name, email, phone number or account ID

For more information, see Google’s Firebase Privacy documentation.

Crash Reporting (Firebase Crashlytics)

LawnBook uses Firebase Crashlytics, a service by Google, to receive reports when the app crashes or hits an error. Reports include the error details, device model, operating system version, app version and a randomly generated installation identifier. We do not add your business records to crash reports. Crash reporting is part of how we keep the app working and cannot currently be turned off in the app.

No Advertising

LawnBook does not display advertisements and does not use advertising SDKs or networks. We do not share any data with advertising platforms. LawnBook is supported by subscription revenue.

Subscriptions and Payments

Subscriptions are purchased through Apple’s App Store or Google Play. Apple or Google processes the payment. We receive the purchase receipt, which our servers check to confirm your plan. Srisan Labs never sees or stores your payment card information.

Who We Share Data With

We do not sell your data. We share it only with the service providers that run LawnBook’s features, and only as needed to provide them:

• Cloudflare: hosts LawnBook’s servers and synced data
• Google (Firebase): analytics, crash reports and push notifications
• Brevo: sends email
• Amazon Web Services: text messages and the AI receptionist
• Stripe: payments from your clients, if you connect Stripe
• Apple and Google: sign-in, purchases, maps, speech recognition and your own iCloud or Google Drive backups

We may also disclose information if required by law.

Data Retention and Deletion

Data on your device stays until you delete it. Deleting LawnBook from your device removes the data stored on it. Copies in your iCloud Drive or Google Drive stay there until you delete them.

Synced data stays on our servers while your account is active. Some feature data expires on its own: online invoice pages after 90 days, time clock entries after 90 days and booking requests after 7 days.

Deleting your account. Business owners can delete their account in the app under Settings → Account → Delete account. This removes your account and your synced business data from our servers, and the data on that device. For data used by other features (such as online invoice pages, your website or booking requests), or any remaining copies, email support@lawnbook.app and we will delete it. Crew members can email us to have their account removed. See Delete your account and data.

Getting a copy of your data. If you are signed in, use “Export my data” in Settings → Account to download a copy of your synced records. You can also export a full backup file from the same screen.

Children's Privacy

LawnBook is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child under 13 has provided information through the app, please contact us and we will take appropriate steps.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will update the "Last updated" date at the top of this page and may notify you within the app. Continued use of LawnBook after changes constitutes acceptance of the revised policy.