Support & FAQ

Yes, for your day-to-day work. Your data is stored on your device, so you can schedule jobs, create invoices, log expenses and use the AI assistant with zero cell service in the field. A few things need a connection: signing in and syncing, sending email and text messages, online invoices and payments, your website and online booking, and LawnBook on the web.

If you haven’t signed in, LawnBook on iPhone and iPad keeps a copy of your data in a “LawnBook” folder in your iCloud Drive, so it can move between your Apple devices that use the same Apple ID. To sync between any devices, including Android, your crew and LawnBook on the web, sign in with Apple or Google in Settings > Account. Your data then syncs through LawnBook’s servers. See Sync & sign-in help.

First, make sure iCloud Drive is turned on in your device’s Settings under your Apple ID > iCloud > iCloud Drive, and that both devices use the same Apple ID and are online. For the most reliable sync between devices, sign in with Apple or Google in LawnBook’s Settings > Account on each device. Our Sync & sign-in help page covers the common fixes. If the issue persists, email us at support@lawnbook.app.

The easiest way is to sign in with Apple or Google in Settings > Account. Your data then syncs to LawnBook’s servers and comes back when you sign in on another device. From the same screen you can also tap “Backup to iCloud” (iPhone and iPad) or “Backup to Google Drive” (Android), turn on Daily auto-backup, or export a full backup file. Keep in mind that deleting LawnBook from a device you never backed up removes its data. More in Backup & restore.

If you signed in, install LawnBook on your new phone and sign in with the same Apple or Google account; your data syncs back down. If you didn’t sign in but made a backup, use “Restore from iCloud” or “Restore from Google Drive” in Settings > Account. If you transferred your iPhone using the standard iPhone migration process, LawnBook and its local data should transfer along with your other apps. Without any of these, the data on the old phone can’t be recovered.

Subscriptions are managed through the App Store or Google Play, not through LawnBook directly. On iPhone or iPad: open the Settings app > tap your name > Subscriptions > LawnBook > Cancel Subscription. On Android: open the Google Play Store > your profile > Payments & subscriptions > Subscriptions > LawnBook > Cancel. You can also tap Manage Subscription in LawnBook’s Settings. Your access to paid features continues until the end of the current billing period.

Refunds are handled by Apple or Google, depending on where you subscribed, not by Srisan Labs. For App Store purchases, visit reportaproblem.apple.com, sign in with your Apple ID, find your LawnBook purchase, and select “Request a Refund.” For Google Play purchases, request a refund through Google Play. We don’t have the ability to issue refunds directly.

Pro removes the free limits and adds CSV, QuickBooks and Xero exports, reports, the tax center, route optimization, the website builder with online booking, Stripe payments, the client invoice portal, automatic payment reminders and mass email. Premium includes everything in Pro plus one crew member, the crew time clock with GPS, time reports, the AI camera and receipt scanner, voice entry, property assessment, the auto scheduler and more. Crew and Crew Plus include everything in Premium with up to 5 or 10 crew members.

The 14-day free trial starts through the App Store or Google Play. Both stores need a payment method on your account, but you won’t be charged during the trial. Cancel before the trial ends to avoid being charged.

Yes. Every paid plan comes in monthly and annual versions. Change your plan in your App Store or Google Play subscriptions (or from Manage Subscription in LawnBook’s Settings). The change usually takes effect at your next renewal date.

Tap the Invoices tab > New Invoice, select a client, add line items for labor and materials, then tap Send. You can send via email as a PDF attachment, or share the PDF to any app. You can also convert a completed job to an invoice instantly — from the Jobs tab, open any completed job and tap "Convert to Invoice." All line items from the job are pre-filled.

Yes. When creating or editing an invoice, tap the Signature section to add a signature capture field. When you show the invoice to your client in person, they can sign directly on your phone or iPad screen with their finger. The signature is embedded in the PDF and stored with the invoice record.

Open any estimate from the Invoices tab > Estimates section. Tap "Convert to Invoice" at the bottom. The estimate details — client, line items, notes — are carried over to the new invoice. The estimate is marked as converted and linked to the invoice for your records.

You can set up recurring jobs with automatic billing in mind. When creating a recurring job (weekly, bi-weekly, monthly), LawnBook can generate invoices automatically after each job is marked complete. Enable this in the job settings under "Auto-Invoice." Each generated invoice is sent to your drafts for review before sending, or can be configured to send automatically.

In the Invoices tab, each invoice shows a status badge: Draft, Sent, Viewed, Paid, or Overdue. Tap any invoice and tap "Mark as Paid" when you receive payment. You can record payment method and date. The dashboard shows outstanding balance, overdue invoices, and revenue collected this month at a glance.

Route optimization is included with paid plans. Go to Today's Schedule > Optimize Route. LawnBook calculates the most fuel-efficient order for your day's job stops based on their addresses. Tap any stop to open turn-by-turn directions in Apple Maps, Google Maps, or Waze — whichever you prefer. The optimized route is saved for the day so you can reference it anytime without recalculating.

Yes. The route optimization algorithm runs on-device and doesn't require an internet connection. The turn-by-turn navigation is handled by your map app of choice (Apple Maps, Google Maps, or Waze), which may require connectivity for live traffic data — but the address routing itself works offline with cached map data.

Yes. After optimizing, or at any time, you can drag and drop job stops in Today's Schedule to reorder them manually. This is useful if you have priority jobs that need to happen at a specific time, or if a client calls to reschedule last-minute. Manual order overrides the optimized sequence.

Go to Settings > Business > Home Base Address. Enter your starting location (your home, shop, or wherever you begin your day). The route optimizer uses this as the starting point to calculate the most efficient path through all your jobs. You can change this anytime.

LawnBook’s AI assistant and smart features run on your device using an AI model on your phone, so your prompts and photos aren’t sent to Srisan Labs or an AI provider. A few features do use the network: voice entry uses your device’s speech recognition (which Apple or Google may process on their servers), property assessment looks up soil data from the USDA using the property’s location, and the AI receptionist handles calls in the cloud. See our Privacy Policy for details.

Tap the microphone button on the Jobs tab or the Dashboard. Say something like "Mow and edge at 123 Oak Street on Friday at 9 AM" and LawnBook transcribes and parses it into a new job — filling in the client (if the address matches an existing one), service type, date, and time. Review the prefilled job before saving. Voice entry uses your device’s speech recognition.

In the Expenses tab, tap New Expense > Scan Receipt. Point your camera at the receipt and the AI reads the vendor name, amount, date, and category automatically using on-device computer vision. Review the extracted fields, adjust if needed, and save. Works with most printed receipts from gas stations, supply stores, home improvement stores, and restaurants.

The AI lawn assistant provides personalized recommendations based on your clients' lawn data — grass type, region, lot size, service history, and season. It generates seasonal planting and care plans, suggests optimal fertilizer and treatment schedules, analyzes lawn photos for health issues, and produces daily briefings summarizing your workload and action items. The assistant itself runs on your device; see “Is AI data sent to any servers?” for the features that use the network.

Yes. LawnBook includes all IRS Schedule C expense categories: Advertising, Car & Truck, Commissions, Insurance, Legal & Professional, Office Expenses, Rent or Lease, Repairs & Maintenance, Supplies, Taxes & Licenses, Travel, Meals, Utilities, Wages, and Other. Each expense you log is assigned a category, and you can export a clean Schedule C report at any time to give your accountant.

Go to Expenses > Mileage. You can log trips manually by entering start and end addresses (LawnBook calculates the distance) or enter the miles directly. Each trip is associated with a date and business purpose. LawnBook calculates your deduction using the current IRS standard mileage rate. Export mileage reports for tax purposes from the Reports tab.

Go to the Reports tab. You can export Profit & Loss statements, Schedule C expense reports, mileage logs, revenue summaries, and client billing history as PDF or CSV. Select your date range, choose the report type, and tap Export. Reports can be shared via email, AirDrop, or any app on your device.